Emails that sound like you
Your name, logo and colours, with replies going to your support address. Add your own domain and they come from it too.
See what failed renewals cost you in the last 90 days.
Connect Stripe and get a free report: how many payments failed, what Stripe’s retries saved, what’s gone for good, and what you can still recover.
See your loss report
Free to look.
- No API keys. You connect through Stripe.
- No customer hears from Dunly until you say so.
- Stripe handles card details. Dunly never sees card numbers.
38 renewals failed, worth $12,480.
Dunly could have recovered about $1,900–$3,100
- Recovered by Stripe
- $3,120
- Lost
- $5,940
- Still open
- $3,420
Still recoverable now$3,420
- Brightpath Studio19 days left$490
- Tidewater Labs12 days left$348
- Halo Fitness6 days left$290
Start recovering
When you press Start, your customers get a way to fix it.
When a card keeps failing, only your customer can fix it. They won’t do that from an email they don’t trust or a page that asks them to log in.
A page that needs no login
The link in the email opens the card form, the invoice and the amount. Customers can forward it to whoever handles billing.
Every case says what’s next
See each email, click and retry, and the next step. If a customer can’t be reached, Dunly tells you to contact them.
20%
Dunly takes 20% of what it recovers, and nothing otherwise.
No minimum and no monthly fee. A month with no Dunly recoveries costs nothing. How billing works
What counts
- Your customer saves a card on Dunly’s page, and it pays within 7 days
- Your customer confirms the payment with their bank on Dunly’s page
- A retry Dunly schedules succeeds, if you choose Dunly retries
What never counts
- Stripe’s own retries of the old card
- Payments made some other way
- Clicks, visits and emails sent
Refunded or disputed? Within 60 days of the payment, the fee is credited on your next bill, in proportion for a partial refund.
See the difference for yourself. By default 10% of new failed payments are left to Stripe alone and never billed, so you can compare.
What happens after you connect
- Connect Stripe. It takes a few minutes and never asks for your API keys.
- Your report is ready in minutes. Seeing it costs nothing.
- Nothing changes in Stripe, and no customer is emailed, until you press Start recovering. From then on Dunly works on every failed invoice payment, not only renewals.
Questions
Why does Dunly ask for full Stripe access?
Stripe only offers full access for this kind of connection, so Dunly asks for it, but changes nothing until you press Start recovering. After that, Dunly never changes prices, plans or subscription items, refunds anyone, or charges anything beyond the failed invoice.
Will my customers get two sets of emails?
Not once you turn off Stripe’s failed-payment emails. Stripe has no way to do that for you, so Dunly links you to the setting and asks you to confirm when it’s done.
Does Dunly replace Stripe’s retries?
Only if you want it to. By default Stripe keeps retrying the card while Dunly emails your customer. You can switch to Dunly retries in Settings, and then Dunly pauses Stripe’s retries on the invoices it takes over.
What if I stop using it?
Disconnect in Settings at any time. Open cases stop and invoices go back to Stripe’s retries. Your cases are deleted within 12 months unless you reconnect, and you can ask for them to go sooner. If you reconnect, recovery resumes without pressing Start recovering again.
How is my customers’ data handled?
Read the data processing agreement, the list of sub-processors and the privacy policy. Stripe handles card details, and Dunly doesn’t see or store card numbers.
Find out what the last 90 days cost you.
Connect Stripe and see the number. Whether you start recovering is up to you.